Shipping Frequently Asked Questions
Q. How do you calculate shipping and handling charges?
A. We charge a
reasonable, non-negotiable flat-rate shipping and handling charge per item, and,
unlike other sellers, we will ship as soon as we possibly can at no additional charge. (Other sellers, especially big corporations,
may ship many days from payment unless you pay them an additional hefty "rush shipping"
charge.)
Q. Which carriers do you use for shipments?
A. Since most of our products are very small and light, we use the US Postal
Service to ship your order in most cases. We will always ship with the Delivery
Confirmation option, which will confirm that you received your order (notice
that, although some info will appear on the USPS website while a package is in
transit, a Delivery Confirmation Number's purpose is to confirm reception, and
not to track a package whereabouts). In some cases, and at our sole discretion,
we will also use FedEx.
Q. Do you ship to P.O. (postal) Boxes?
A. Yes, but there could be delays for some items. Please contact us for details.
Q. Do you combine shipping charges if I purchase multiple
items?
A. At this time, you will only get a discount if you purchase a quantity greater
than one of the exact same item. If you plan to purchase many different items
(ten or more), you may want to contact
us for a personalized quote.
Q. I just completed my payment. How long will it take
before you ship my order?
A. Please read the product availability status below the Buy It Now line in the
item's page, but in the vast majority of cases, we will ship within one
business day from your payment (please notice that we do not ship on
Saturdays, Sundays, and during Federal Holidays). If you ordered merchandise
that requires special assembly and/or testing, such as data suites, batteries,
or very hard to find items in general, we will ship within 2-4 business days
from your order. If you purchased items items that are of "foreign"
origin (that is, accessories for foreign cellular phone models, for example),
then we may ship after 5-8 business days. Please email us using the link on the
item's page if you need to know how long it will take to ship before your
purchase.
Q. I just received confirmation of shipment from you. How long will it take to
receive my order?
A. If you live within the USA or its territories, you will receive your order
within 3-5 business days (if shipped First Class Mail) or 2-3 business days (if
shipped Priority Mail).
Q. I tried tracking my shipment online at www.usps.com
but I see no info. Why?
A. We ship with the USPS Delivery Confirmation option, which will confirm that
you received your order, and although some info will appear on the USPS website
while a package is in transit, a Delivery Confirmation Number's purpose is to
confirm reception, and not to track a package whereabouts. Rest assured that if
you receive our shipping confirmation from our shipping dept and from Google,
you will receive your merchandise on time in the vast majority of cases.
Q. Can you ship using my own UPS, FedEx, DHL, etc. account?
A. Unless you have applied and been approved for a corporate account with us, we
will not be able to ship using your own UPS/FedEx/DHL account. Please email
us to apply for a corporate account if your company plans to purchase
from us on a regular basis.
If you still have questions about
shipping, you're welcome to
email
us (your email address and
other info is fully protected by our privacy policy).
For Customers Outside of the USA
Q. Do you ship to any country in the word?
A. Yes, we will ship to any country except where forbidden by US Law.
Q. How do
you calculate shipping and handling charges?
A. We
charge a reasonable, non-negotiable flat-rate shipping and handling charge per
item, and, unlike other sellers, we will ship as soon as we possibly can at no
additional charge (other sellers, especially big corporations, may ship many
days from payment unless you pay them an additional hefty "rush
shipping" charge).
Q. I live in a USA Possession/Territory. Am I considered an international
customer?
A. For most USA possessions and territories,
you will be considered a Domestic customer, and no Taxes/Duties/Fee will be
applicable.
Q. Which shipping carrier do you use for international shipments?
A. Since most of our products are very small and light, we use the
US Postal
Service Airmail to ship your order in most cases. With some high-value
orders, and at our sole discretion,
we may also use FedEx.
Q. Who will pay Taxes/Duties/Fees (if any)?
A. You, our international customer, agree to pay any Taxes, Duties, and/or Fees
imposed by your Federal, State, and/or Local authorities as a condition of
receipt of merchandise.
Q. Do you combine shipping charges if I purchase multiple
items?
A. At this time, you will only get a discount if you purchase a quantity greater
than one of the exact same item. If you plan to purchase many different items
(ten or more), you may want to contact
us for a personalized quote.
Q. I just completed my payment. How long will it take
before you ship my order?
A. Please read the product availability status below the Buy It Now line in the
item's page, but in the vast majority of cases, we will ship within one
business day from your payment (please notice that we do not ship on
Saturdays, Sundays, and during Federal Holidays). If you ordered merchandise
that requires special assembly and/or testing, such as data suites, batteries,
or very hard to find items in general, we will ship within 2-4 business days
from your order. If you purchased items items that are of "foreign"
origin (that is, accessories for foreign cellular phone models, for example),
then we may ship after 5-8 business days. Please email us using the link on the
item's page if you need to know how long it will take to ship before your
purchase.
Q. I just received confirmation of shipment from you. How long will it take to
receive my order?
A. Transit times vary greatly depending on which country you live in, and can
take up to 49 days. If you live in Belgium, France, Germany, Great Britain,
Holland, Portugal, Spain, or Sweden, for example, you should receive regular
airmail packages within 1-3 weeks. If you live in Canada, transit times will
greatly vary depending on your province, say 2-5 weeks. If you live in
Greece, Italy, or Portugal, it may take up to 7 weeks to receive your regular
airmail package (even more in some cases). As far as Latin America, it will
usually take 2-7 weeks for your order to arrive.
Q. Can I track my international shipment online?
A. No, international shipments cannot be tracked. We will, however, save an
official Postal Service receipt as proof of mailing in case of loss or damage.
Q. Can you ship using my own UPS, FedEx, DHL, etc. account?
A. Unless you have applied and been approved for a international corporate account with us, we
will not be able to ship using your own UPS/FedEx/DHL account. Please email
us to apply for an international corporate account if your company plans to purchase
from us on a regular basis.
If you still have questions about
international shipping, you're welcome to
email
us (your email address and
other info is fully protected by our privacy policy).
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